Shipping policy

Better Eats currently delivers only within Gurgaon (Gurugram), Haryana, India, to pin codes serviceable by our delivery partners.​

At checkout, customers must enter a complete and accurate delivery address within Gurgaon; orders with addresses outside our serviceable area may be cancelled and refunded.

All products are freshly baked to order; processing time is typically 2–4 hours from order confirmation, subject to product type, order volume, and time of day.​

Same-day delivery is generally available for orders placed within the operational hours mentioned on the website, but may be limited during peak days, special events, or high-volume periods.

Standard delivery within Gurgaon is usually completed on the same day of order or within the selected delivery slot shown at checkout, provided the order is accepted and confirmed.​

Delivery timelines are estimates only and may be affected by factors beyond Better Eats’ reasonable control, including traffic, weather, building access restrictions, or delays by third‑party delivery partners.

Better Eats may fulfil deliveries using in‑house delivery staff and/or trusted third‑party logistics partners such as local courier and hyperlocal delivery services.​

Once an order is handed over to the delivery partner at the correct address shared by the customer, risk and responsibility for delays caused by building security rules, unreachable phone numbers, or incorrect address details may shift to the customer.

Shipping/handling charges (if any) for Gurgaon deliveries will be displayed at checkout before payment, and may vary based on location, order value, delivery speed, and available promotions.​

From time to time, Better Eats may offer free or discounted delivery within specific areas of Gurgaon or above a minimum order value, which will be clearly mentioned on the website or at checkout

After successful payment, customers receive an order confirmation via the contact details provided (such as email or SMS/WhatsApp), summarising items, amount paid, and delivery details.​

Where available, Better Eats or its delivery partners may share real‑time tracking links or status updates; however, non‑availability of tracking does not invalidate a confirmed order.

Customers must ensure someone is available at the delivery address to receive the order during the selected slot, and must keep their phone reachable for coordination with delivery personnel.​

In case of unsuccessful delivery attempts due to incorrect address, locked premises, security restrictions, or unreachable customer, the order may be marked as delivered/attempted, and re‑delivery may not be possible for perishable products.

Products sold by Better Eats are freshly prepared, perishable food items intended for prompt consumption and require appropriate storage as per instructions on the website or packaging.​

Better Eats is not liable for quality deterioration, spoilage, or safety issues arising from delayed receipt, improper storage (such as non‑refrigeration where required), or consumption beyond recommended time frames.​

In case of unforeseen delays or non‑availability of a product, Better Eats may contact the customer to reschedule the delivery, suggest a suitable replacement, or offer a refund/credit in accordance with the Refund Policy.​

Better Eats reserves the right to decline or cancel orders, including bulk or suspicious orders, and will process refunds as per the Refund Policy where applicable.​

If an order is delivered with visible damage, tampering, wrong items, or missing items, customers must report the issue promptly (preferably with photos) to Better Eats using the contact details on the website within a reasonable time of delivery.​

Resolution may include replacement, partial/full refund, or store credit, assessed on a case‑by‑case basis in line with the Refund Policy and subject to verification.

Better Eats does not currently offer shipping outside Gurgaon, Haryana, or to other cities or countries.​

Any orders placed with addresses outside our defined service area may be cancelled, and any payment received will be processed in accordance with the Refund Policy.

Better Eats may update or modify this Shipping Policy from time to time to reflect changes in operational practices, legal requirements, or service partners.​

The version published on the website at the time of placing your order will apply to that order, and continued use of the website after changes are posted constitutes acceptance of the revised policy.

For any questions, delivery issues, or complaints relating to shipping and delivery, customers can reach Better Eats at connect@bettereats.in or the phone number and postal address provided in the Contact section of the website during operational hours.​

This Shipping Policy shall be read together with the Terms & Conditions, Privacy Policy, and Refund Policy of Better Eats, and is governed by the applicable laws of India.