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Accessibility Statement

Better Eats aims to make its website and online ordering experience perceivable, operable, understandable, and robust for the widest possible range of users, including those using assistive technologies. The goal is to align the website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as far as reasonably practicable for a growing ecommerce bakery business in India.​

Better Eats also recognises the spirit of the Rights of Persons with Disabilities Act, 2016 and associated rules in India, and seeks to continuously improve the accessibility of its digital content in line with evolving best practices

Scope of This Statement

This accessibility statement applies to the Better Eats website and online store currently available at www.bettereats.in, which serves customers in Gurgaon and nearby areas. It covers key user journeys, including browsing products, reading ingredient and allergen information, placing orders, contacting Better Eats, and accessing policy pages such as Terms & Conditions and Privacy Policy.​

This statement was last updated on 13 January 2026, and will be reviewed periodically as the site, features, and accessibility practices are updated.​

Accessibility Measures Implemented

Better Eats uses Wix Studio’s built‑in accessibility features and follows recognised accessibility guidance when designing and updating the site. Among other things, the team has taken the following measures to support accessibility on www.bettereats.in:[1]​

  • Clear heading structure and logical content order to support keyboard and screen reader navigation across key pages, including the shop, product pages, events, and policy sections.​

  • Descriptive alternative text for images where they convey information, especially product images, banners, and key icons.​

  • “Skip to main content” functionality and consistent navigation patterns across pages to help keyboard and assistive technology users move efficiently.​

  • Defined site language and use of semantic HTML where available in Wix to improve compatibility with screen readers and other assistive technologies.​

  • Efforts to maintain sufficient colour contrast and readable font sizes for text, particularly for menu items, product details, and important notices.​

  • Avoidance of unnecessary motion, flashing content, or auto‑playing media that could interfere with readability or user control.​

Better Eats also aims to provide product ingredient and allergen information in a clear textual format so that it can be accessed by assistive technologies.

Known Limitations and Third‑party Content

Some parts of the Better Eats experience may rely on third‑party platforms, integrations, or content (for example, embedded social media feeds, payment gateways, delivery or logistics partners, or third‑party forms and widgets). While Better Eats strives to work with providers that value accessibility, such third‑party elements may not fully meet the same accessibility standards as the main site, and are outside direct technical control of Better Eats.​

If you encounter any barriers while interacting with these third‑party services in the course of ordering from Better Eats, you are encouraged to contact Better Eats using the details below so that alternative options or reasonable support can be offered where feasible.

Ongoing Improvements

Accessibility is an ongoing process, and Better Eats expects to refine and improve its implementation as new products, features, and pages are added. Periodic checks using available accessibility tools and manual testing are planned so that issues can be identified and addressed over time, subject to technical and resource constraints.​

Better Eats welcomes feedback from users, including customers with disabilities, to help prioritise improvements that have the most meaningful impact on real‑world use of the site.

Contact and Feedback

f you experience any difficulty using the Better Eats website, notice content that is not accessible, or require information in an alternative format, you can contact Better Eats using the following details.​

  • Accessibility contact person: Accessibility Team, Better Eats​

  • Email: connect@bettereats.in​

  • Phone / WhatsApp: +91‑9650665542 (Tuesday to Sunday, 10:30 AM – 8:30 PM, closed Mondays)​​

When you contact Better Eats about an accessibility issue, please share, where possible, the page URL, a brief description of the problem, the device and browser you are using, and any assistive technology involved, so that the matter can be investigated more efficiently.

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