Refund Policy

All products are freshly baked against confirmed orders and are perishable food items; as a result, Better Eats does not offer refunds, returns, or exchanges for reasons such as change of mind, taste preference, or incorrect order placed by the customer.​

Refunds or replacements will be considered only where there is a clear issue attributable to Better Eats or its delivery partners, such as order defects, wrong items, or delivery failures as described below, in line with Indian consumer protection principles for defective goods and deficient services.

A customer may request a refund or replacement if:

• The order is not delivered to the designated address despite successful payment (non-delivery).​

• The package is severely damaged in transit and the products inside are inedible at the time of delivery.​

• The items delivered are materially different from what was ordered (for example, wrong product, quantity, or clearly incorrect customization as compared to order confirmation).​

To be eligible, the customer must:

• Raise the complaint within 2 hours of the scheduled delivery time or actual delivery time, whichever is earlier, due to the perishable nature of the products.​

• Provide clear photo/video evidence of the product and outer packaging and share order details (order ID, date, delivery address, and contact number) through WhatsApp, email, or the contact details provided on the website.

No refund, return, or replacement will be provided in the following situations:

• Change of mind after placing the order, including no longer wanting the product or ordering by mistake.​

• Subjective issues such as personal taste preferences, sweetness level, perceived healthiness, or texture when the product otherwise meets the description on the website.​

• Failure to receive the order due to customer unavailability, wrong address, unreachable phone number, or delay in collecting the order from security/reception/guard once the rider has delivered at the agreed address.​

• Minor variations in appearance, size, or decoration that are reasonable in handmade, small-batch baked goods and do not affect safety or basic quality.​

Due to food safety and hygiene regulations, Better Eats cannot accept physical returns of any food products once they have been delivered to the customer’s possession, except as required by law or specific directions from a competent authority.

Once a complaint is received with the required evidence, Better Eats will review the claim and communicate approval, partial approval, or rejection of refund or replacement within a reasonable time, usually within 2–3 working days.​

If a refund is approved, it will be processed using the original method of payment, subject to payment gateway or bank processing timelines as per applicable Reserve Bank of India and e-commerce rules, generally within 7–10 working days from approval.​

In appropriate cases, Better Eats may offer:

• Full or partial refund of the order value, or

• A replacement order for the same or similar product on a later date (subject to delivery slot availability), or

• Store credit/coupon of equivalent value, instead of a direct refund, where legally permissible and agreed with the customer.

Because products are prepared fresh to order, cancellations will be accepted only if requested sufficiently in advance of the scheduled baking and dispatch time; the exact cut-off (for example, 12–24 hours before delivery) will be mentioned on the product or checkout page, and orders cancelled beyond that cut-off may not be eligible for any refund.​

Better Eats reserves the right to cancel an order (with full refund) in case of operational constraints, non-availability of products or ingredients, incorrect pricing or listing error, or unforeseen circumstances such as safety concerns, extreme weather, or regulatory restrictions; in such cases, the customer will receive communication and the amount paid will be refunded within a reasonable period as per applicable law

This Refund Policy is subject to and shall be interpreted in accordance with the applicable laws of India, including the Consumer Protection Act, 2019 and the rules framed thereunder, as applicable to e-commerce entities.​

For any questions, refund requests, or complaints, customers can contact Better Eats using the contact details provided on the website, including email, phone number, and postal address in Gurgaon, Haryana, during operational hours mentioned on the site.