Privacy Policy

Who we are

Better Eats is a home‑based healthy dessert bakery operating from Gurgaon, Haryana, India, selling freshly baked products through the website www.bettereats.in
For any privacy‑related queries or requests, you can contact: connect@bettereats.in or Tel: +91‑9650665542, M3M Merlin, Sector 67, Gurgaon, Haryana 122102, India

Contact and identity data: name, phone number, email address, delivery address, and any details you voluntarily provide via forms, chat or email (for example, dietary preferences for custom orders).
Transaction and usage data: order details, payment status (processed via third‑party payment gateways), device and browser information, IP address, cookies and similar technologies used by Wix and integrated tools for security, analytics and site performance.

To process and deliver your orders, manage payments and refunds, arrange delivery within Gurgaon, send order updates, and provide customer support and after‑sales service.
To maintain and improve the website, diagnose technical issues, prevent fraud, comply with legal and tax obligations, and send you marketing communications where permitted by law and your consent or preferences.

Your personal data is processed with your consent where required, and as necessary for performing a contract with you (e.g., accepting and delivering your order), complying with legal obligations, and pursuing legitimate business interests that do not override your rights.
By placing an order, creating an account, subscribing to updates, contacting us, or using the website, you consent to the collection and use of your information in line with this policy, and you may withdraw consent for non‑essential processing at any time subject to legal limits.

The website (hosted on Wix) and our service providers use cookies, pixels and similar tools to remember your preferences, enable secure checkout, measure site performance and understand how visitors use our services.
You can manage or disable non‑essential cookies through your browser settings or any cookie banner/settings made available on the site, but some features (such as cart and checkout) may not function properly without essential cookies.

Your data may be shared with trusted third‑party service providers who support our operations, including website hosting (Wix), payment gateways, delivery and logistics partners, analytics and email or SMS communication tools, strictly for agreed purposes and subject to confidentiality obligations.
Personal data may also be disclosed where required by law, to respond to valid legal requests, to protect our rights, safety or property, or in connection with a business reorganisation relating to Better Eats, in line with applicable Indian laws.

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy, including completing your orders, meeting accounting and tax requirements, resolving disputes and enforcing our terms, after which it is securely deleted or anonymised.
Reasonable technical and organisational measures are implemented to protect your data against unauthorised access, alteration, disclosure or destruction, taking into account the sensitivity of the data and the risks associated with processing.

Subject to applicable law, you may have rights to access, correct, update, and erase your personal data, withdraw consent where processing is based on consent, and raise concerns about how your data is handled.
You can exercise these rights or lodge complaints by contacting us at the details in the “Who we are” section, and any unresolved issues may be escalated to the appropriate authority under the Digital Personal Data Protection framework in India.

The website and services are intended for use by adults, and orders should be placed by individuals who can validly enter into a contract under Indian law.
Better Eats does not knowingly collect personal data of children; if it is discovered that such data has been collected without appropriate consent, reasonable steps will be taken to delete it, subject to legal requirements.

The website may contain links to third‑party sites or services (for example, payment gateways, social media platforms or delivery‑tracking tools) that have their own privacy practices and policies.
Better Eats is not responsible for the privacy practices of these external sites or services, and visitors are encouraged to review their respective privacy policies before sharing any information with them.

This privacy policy may be updated from time to time to reflect changes in legal requirements, technology, or how Better Eats operates its dessert business in Gurgaon.
The revised version will be posted on this page with an updated “last updated” date, and continued use of the website after such changes will be treated as acceptance of the updated policy, where permitted by law.